Bilingual CSR - Growth & Training in El Paso

Alorica Inc.; El Paso (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Flexible pay options: daily or weekly

401(k) retirement plan

Leadership development programs

Tuition reimbursement

Employee discounts

Employee assistance program

Monthly engagement events

Mother’s room

Job summary

Alorica Inc. in El Paso, TX is seeking a bilingual Customer Service Representative to assist customers with product questions and issues onsite. You will listen, resolve problems, and document interactions to ensure quality service for financial services clients.

This role emphasizes empathy, accuracy, and the ability to stay calm under pressure, working with a team dedicated to delivering superior CX and providing competitive hourly pay and benefits.

Qualifications

• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Bilingual English/Spanish.

Responsibilities

• Guide customers through questions, concerns, or issues they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or GED

Job description

Alorica Inc. in El Paso, TX is seeking a bilingual Customer Service Representative to assist customers with product questions and issues onsite. You will listen, resolve problems, and document interactions to ensure quality service for financial services clients.

This role emphasizes empathy, accuracy, and the ability to stay calm under pressure, working with a team dedicated to delivering superior CX and providing competitive hourly pay and benefits.