Bilingual CSR - Groceries to Go (Remote)

Fund for Public Health in NYC; New York (NY); Remote; USD 47,000 - 50,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Generous PTO

Medical, dental, and life insurance

Retirement plan with employer contrib

Flexible spending accounts

Meaningful work advancing health and

Job summary

Fund for Public Health in NYC is seeking a Bilingual Customer Service Representative for the Groceries to Go program. You will answer calls, screen eligibility, enroll participants, and connect New Yorkers with food resources in a remote program.

The role requires fluent English and Spanish, strong communication, and comfort using multiple tech platforms. This is a full-time, remote position within the Healthy Eating Project’s Groceries to Go initiative.

Qualifications

• Bilingual in Spanish and English required.
• Excellent interpersonal and communication skills.
• Ability to work in multi-cultural settings with diverse populations.
• Experience in customer service.
• Ability to use multiple technological platforms.
• Detail-oriented and organized.
• Experience with resource navigation.
• Experience with Salesforce and benefits enrollment.

Responsibilities

• Answer incoming inquiries via phone and email following program protocols.
• Screen New Yorkers for eligibility to enroll in the program and join waitlists; rescreen as needed.
• Enroll eligible New Yorkers into the program.
• Refer New Yorkers to appropriate food resources and programs.
• Conduct outreach to Groceries to Go participants as needed.
• Follow policies and procedures for communications and tracking of participants.
• Attend regular team meetings and elevate issues as appropriate.
• Undertake other duties to support department goals.

Skills

Bilingual English/Spanish

Interpersonal & communication

Customer service

Multicultural sensitivity

Tech platforms proficiency

Detail-oriented

Resource navigation

Salesforce & enrollment

Tools

Salesforce

Enrollment platforms

Job description

Fund for Public Health in NYC is seeking a Bilingual Customer Service Representative for the Groceries to Go program. You will answer calls, screen eligibility, enroll participants, and connect New Yorkers with food resources in a remote program.

The role requires fluent English and Spanish, strong communication, and comfort using multiple tech platforms. This is a full-time, remote position within the Healthy Eating Project’s Groceries to Go initiative.