Bilingual CSR — Remote, Healthy Eating Program

The Fund for Public Health in New York City; United States; Remote; USD 47,000 - 50,050; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Generous PTO

Medical/dental/life insurance

Retirement plan with employer contrib.

Flexible spending accounts

Job summary

The Fund for Public Health in New York City is seeking a bilingual (Spanish) Customer Service Representative for the Groceries to Go program. You will screen eligibility, enroll participants, and support them in using online grocery credits.

The role requires fluency in Spanish, strong communication, and experience with Salesforce. This is a remote position serving New Yorkers, with a focus on equity and access to healthy foods.

Qualifications

• Fluent in Spanish (oral and written).
• Excellent interpersonal and communication skills.
• Ability to work in multicultural settings with diverse populations.
• Experience in customer service.
• Ability to use multiple technological platforms.
• Detail-oriented.
• Experience with resource navigation.
• Experience with Salesforce platform.
• Experience with benefits enrollment.

Responsibilities

• Answer inquiries via phone and email following program protocols.
• Screen eligibility for enrollment or waitlist; re-screen for continued eligibility.
• Enroll eligible New Yorkers into the program.
• Refer participants to appropriate food resources.
• Conduct outreach to Groceries to Go participants.
• Follow policies and tracking of participants.
• Attend team meetings and escalate issues as needed.
• Other duties to support department goals.

Skills

Spanish fluency

Interpersonal skills

Multicultural communication

Customer service

Salesforce

Benefits enrollment

Attention to detail

Resource navigation

Tools

Salesforce

Multiple platforms

Job description

The Fund for Public Health in New York City is seeking a bilingual (Spanish) Customer Service Representative for the Groceries to Go program. You will screen eligibility, enroll participants, and support them in using online grocery credits.

The role requires fluency in Spanish, strong communication, and experience with Salesforce. This is a remote position serving New Yorkers, with a focus on equity and access to healthy foods.