Bilingual CSR (English/Spanish) with Sign-On Bonus

Univista Holdings; Palmhurst (TX); Presencial; USD 22 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sign-on bonus

Resumo da oferta

Univista Holdings in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team in Palmhurst. This role requires fluency in English and Spanish to effectively assist a diverse customer base.

You will handle inquiries, resolve issues, and promote our products and services. A strong emphasis on timely resolutions, CRM usage, and data accuracy is expected, with a $400 sign-on bonus after completing a 120-day probation.

Qualificações

• Bilingual English/Spanish required for customer interactions.
• High school diploma or equivalent.
• Experience with CRM systems and Microsoft Office.
• Call center or customer service experience preferred.
• Active P&C license required.
• Reliable transportation required.

Responsabilidades

• Handle incoming calls promptly and professionally.
• Initiate outbound calls to follow up on inquiries.
• Identify and resolve customer concerns.
• Use problem-solving skills and product knowledge to address inquiries.
• Maintain accurate records of customer interactions.
• Promote products and services and upsell/cross-sell.
• Collaborate with team and other departments to resolve issues.
• Adhere to policies and data protection guidelines.

Conhecimentos

Bilingual (English/Spanish)

CRM familiarity

MS Office

Call center experience

Sales/telemarketing experience

Formação académica

High school diploma

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Univista Holdings in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team in Palmhurst. This role requires fluency in English and Spanish to effectively assist a diverse customer base.

You will handle inquiries, resolve issues, and promote our products and services. A strong emphasis on timely resolutions, CRM usage, and data accuracy is expected, with a $400 sign-on bonus after completing a 120-day probation.