Bilingual CSR: English/Spanish Sales & Support (Sign-On Bonus)

Univista Holdings; Pharr (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings in Pharr, TX is seeking a bilingual Customer Service Representative. You will handle customer inquiries, resolve issues promptly, and promote products and services in a fast-paced environment. Fluency in English and Spanish is essential for effective communication with a diverse customer base.

The role requires basic computer skills, CRM familiarity, and a high school diploma. Previous call center experience is preferred, with a $400 sign-on bonus after probationary period.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent.
• Basic computer skills; CRM and MS Office familiarity.
• Call center or customer service experience preferred.
• P&C license required; reliable transportation.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products/services.
• Identify customer concerns and resolve them effectively for a positive experience.
• Use product knowledge to address inquiries and complaints.
• Provide swift resolutions and maintain accurate records of interactions.
• Upsell and cross-sell where appropriate to maximize sales opportunities.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Univista Holdings in Pharr, TX is seeking a bilingual Customer Service Representative. You will handle customer inquiries, resolve issues promptly, and promote products and services in a fast-paced environment. Fluency in English and Spanish is essential for effective communication with a diverse customer base.

The role requires basic computer skills, CRM familiarity, and a high school diploma. Previous call center experience is preferred, with a $400 sign-on bonus after probationary period.