Bilingual Crisis Intervention Counselor

Houston-Area-Women; Houston (TX); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) with employer match

Vacation and Sick Leave

Job summary

Houston Area Women’s Center seeks a Bilingual Crisis Hotline Counselor to provide real-time crisis intervention and support to survivors. The role conducts intakes, risk assessments, and safety planning while coordinating with agency programs and partners.

You will respond to two 24-hour crisis hotlines, perform housing assessments, and help with shelter placement, referrals, and documentation. Requires bilingual fluency and strong communication in English and Spanish.

Qualifications

• High school diploma or equivalent required.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, or related field.
• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration strongly preferred.
• Minimum of 6 months of experience in social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in Spanish and English, read, speak, and write fluently.

Responsibilities

• Crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct intake and assessments to determine client needs and next steps.
• Provide shelter screening, shelter placement coordination, and emergency transportation as needed.
• Make CPS and APS reports as required and needed.
• Maintain accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff, hospital accompaniment counselors, and community partners.

Skills

Bilingual in Spanish and English

Microsoft Office proficiency

Strong communication skills

Attention to detail

Team player

Education

High school diploma or equivalent

Bachelor's degree preferred

Active college enrollment in Social Work/related field

Tools

Microsoft Office

Job description

Houston Area Women’s Center seeks a Bilingual Crisis Hotline Counselor to provide real-time crisis intervention and support to survivors. The role conducts intakes, risk assessments, and safety planning while coordinating with agency programs and partners.

You will respond to two 24-hour crisis hotlines, perform housing assessments, and help with shelter placement, referrals, and documentation. Requires bilingual fluency and strong communication in English and Spanish.