Bilingual Counter Sales & Customer Support

Simplot Company; Kapolei (HI); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

401(k) savings plan

Paid family building leave

Paid time off

10 paid holidays

Relocation assistance

Education assistance

Benefits details available at simplotb

Benefits details available at simplotb

Job summary

The Simplot Company is seeking a customer-focused professional to support daily retail operations in Kapolei, HI. You will handle customer service, order processing, invoicing, and counter sales while collaborating with warehouse staff. This role requires strong communication, multitasking, and accuracy in a fast-paced environment.

The ideal candidate will have 3+ years in related roles, proficiency with Microsoft Office, and a valid driver’s license. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required; experience may substitute.
• 3+ years in customer service, sales support, or retail operations.
• Experience with invoicing, pricing, order entry, and customer accounts.
• Knowledge of Accounts Payable and Accounts Receivable processes.
• Experience using multi-line phone systems.
• Inventory management experience.
• Background in turf, horticulture, agriculture, or related industries.
• Bilingual English and Spanish is a plus.
• Familiarity with industry-specific software and business systems.
• Knowledge of company products and equipment.
• Strong customer service and interpersonal skills.
• Experience handling cash and processing transactions accurately.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Hazmat and DOT knowledge is a plus.
• Excellent verbal and written communication.
• Basic math: addition, subtraction, percentages, ratios.

Responsibilities

• Provide exceptional customer service to walk-in and phone customers.
• Manage a high volume of inbound calls and inquiries.
• Process customer orders and create delivery tickets for warehouse fulfillment.
• Support counter sales activities, pricing, product information, and sales transactions.
• Operate cash registers and process payments accurately.
• Print invoices, sales orders, and related documentation.
• Assist customers with product selection and coordinate solutions.
• Maintain positive relationships with customers and prospects.
• Support inventory management with the sales team to maintain accuracy.
• Process AP/AR transactions and maintain records.
• Coordinate with warehouse on order fulfillment and shipment activities.
• Assist with warehouse operations and special projects as needed.
• Communicate professionally with customers, vendors, and internal teams.
• Adhere to company policies, safety procedures, and standards.

Skills

Customer service

Sales support

Invoicing

Accounts payable/receivable

Cash handling

Multitasking

Bilingual English/Spanish

Microsoft Office

Inventory management

Communication skills

Hazmat/DOT knowledge

Education

High school diploma or GED

3+ years related experience

Tools

Microsoft Office

Industry software

Job description

The Simplot Company is seeking a customer-focused professional to support daily retail operations in Kapolei, HI. You will handle customer service, order processing, invoicing, and counter sales while collaborating with warehouse staff. This role requires strong communication, multitasking, and accuracy in a fast-paced environment.

The ideal candidate will have 3+ years in related roles, proficiency with Microsoft Office, and a valid driver’s license. Bilingual English/Spanish is a plus.