Counter Sales Person - Kapolei, HI

Simplot Company; Kapolei (HI); On-site; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

401(k) savings plan

Paid family building leave

Paid time off

10 paid holidays

Relocation assistance

Education assistance

Benefits details available at simplotb

Benefits details available at simplotb

Job summary

The Simplot Company is seeking a customer-focused professional to support daily retail operations in Kapolei, HI. You will handle customer service, order processing, invoicing, and counter sales while collaborating with warehouse staff. This role requires strong communication, multitasking, and accuracy in a fast-paced environment.

The ideal candidate will have 3+ years in related roles, proficiency with Microsoft Office, and a valid driver’s license. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required; experience may substitute.
• 3+ years in customer service, sales support, or retail operations.
• Experience with invoicing, pricing, order entry, and customer accounts.
• Knowledge of Accounts Payable and Accounts Receivable processes.
• Experience using multi-line phone systems.
• Inventory management experience.
• Background in turf, horticulture, agriculture, or related industries.
• Bilingual English and Spanish is a plus.
• Familiarity with industry-specific software and business systems.
• Knowledge of company products and equipment.
• Strong customer service and interpersonal skills.
• Experience handling cash and processing transactions accurately.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Hazmat and DOT knowledge is a plus.
• Excellent verbal and written communication.
• Basic math: addition, subtraction, percentages, ratios.

Responsibilities

• Provide exceptional customer service to walk-in and phone customers.
• Manage a high volume of inbound calls and inquiries.
• Process customer orders and create delivery tickets for warehouse fulfillment.
• Support counter sales activities, pricing, product information, and sales transactions.
• Operate cash registers and process payments accurately.
• Print invoices, sales orders, and related documentation.
• Assist customers with product selection and coordinate solutions.
• Maintain positive relationships with customers and prospects.
• Support inventory management with the sales team to maintain accuracy.
• Process AP/AR transactions and maintain records.
• Coordinate with warehouse on order fulfillment and shipment activities.
• Assist with warehouse operations and special projects as needed.
• Communicate professionally with customers, vendors, and internal teams.
• Adhere to company policies, safety procedures, and standards.

Skills

Customer service

Sales support

Invoicing

Accounts payable/receivable

Cash handling

Multitasking

Bilingual English/Spanish

Microsoft Office

Inventory management

Communication skills

Hazmat/DOT knowledge

Education

High school diploma or GED

3+ years related experience

Tools

Microsoft Office

Industry software

Job description

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The Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

This is a fast-paced, customer-focused role responsible for supporting daily retail operations through exceptional customer service, sales support, order processing, and administrative coordination. The position serves as a primary point of contact for walk-in and phone customers while assisting with counter sales, cash handling, invoicing, inventory support, and accounts payable/accounts receivable processes.

The ideal candidate thrives in a dynamic shop environment, enjoys building customer relationships, can successfully manage multiple priorities, and maintains accuracy while working under pressure. This is not a traditional clerical office position and requires frequent interaction with customers, sales staff, warehouse personnel, and delivery operations.

Key Responsibilities

• Provide exceptional customer service to walk-in and phone customers
• Manage a high volume of inbound customer calls and inquiries
• Process customer orders and create delivery tickets for warehouse fulfillment
• Support counter sales activities, including pricing, product information, and sales transactions.
• Operate cash registers and process cash, check, and credit card payments accurately
• Print invoices, sales orders, and related documentation
• Assist customers with product selection and coordinate solutions to meet customer needs
• Maintain positive relationships with current and prospective customers
• Support inventory management activities and collaborate with sales staff to maintain inventory accuracy
• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions
• Maintain accurate records, filing systems, and customer documentation
• Coordinate with warehouse personnel on order fulfillment and shipment activities
• Assist with warehouse operations and special projects as needed
• Communicate professionally with customers, vendors, and internal teams
• Adhere to company policies, safety procedures, and operational standards

Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Typical Education

High school diploma or General Education Degree (GED) required. A combination of education, training, and relevant experience may be considered in lieu of formal education requirements.

• 3+ years of related customer service, sales support, retail operations, office administration, or similar experience
• Experience with invoicing, pricing, order entry, and customer account management
• Knowledge of Accounts Payable and Accounts Receivable processes
• Experience using multi-line phone systems
• Inventory management experience
• Background in turf, horticulture, agriculture, or related industries
• Bilingual English and Spanish skills
• Familiarity with industry-specific software and business systems
• Knowledge of company products and equipment
• Strong customer service and interpersonal skills
• Experience handling cash and processing transactions accurately
• Experience working in a fast-paced, customer-facing environment while maintaining accuracy and professionalism
• Strong organizational skills with exceptional attention to detail
• Ability to effectively multitask and adapt to changing priorities
• Hazmat and DOT regulation knowledge
• Strong verbal and written communication skills
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, percentages, and ratios.

Requirements

• Valid Driver's License
• Proficiency with Microsoft Office and standard business applications
• Ability to perform basic math functions

Job Requisition ID: 27233

Travel Required: Less than 10%

Country: United States

Wage range or rate of pay: $23.00 - $26.00/hour DOE, plus annual incentive plan eligibility
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
Attractive total rewards package that includes:

• 401(k) savings plan
• Paid Family Building Leave
• Generous Paid Time Off - Eligible employees may accrue up to 160 hours in year 1
• 10 Paid Holidays
• Relocation Assistance Program (where applicable)
• Education Assistance
• Benefits details available at simplotbenefits.com

**The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.