Bilingual Contract Administrator (Finance Department)

Toyota of Clermont; Northern (KY); Hybride; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Paid training

5-day work week

Paid time off

Medical/Dental/Life Insurance

401K

Employee discounts

Career path and management program

Résumé du poste

Toyota of Clermont is seeking a Customer Service/Contracts Administrator to meet with customers who purchased or leased a vehicle and prepare, disclose, and file all legal and financial documents related to the sale. Bi-lingual candidates are a plus and no experience is required.

The role involves presenting documents, verifying titles, taxes, and insurance, and coordinating with credit submissions to automotivefinance companies while delivering exceptional customer service and ensuring timely

Qualifications

• Excellent written and verbal communication skills.
• Ability to read and comprehend instructions and information.
• Professional bilingual proficiency in English and Spanish, both written and verbal.

Responsabilités

• Establish and maintain good working relationships with team members and customers.
• Present all legal and financial documents to customers.
• Check paperwork for correct title, lien information, and taxes.
• Verify insurance with customers' agents, obtain deposits, verify trade payoffs.
• Ensure paperwork is legal, compliant and complete without flaw.
• Guarantee overall customer satisfaction.

Connaissances

Bilingual English/Spanish

Customer service

Attention to detail

Documentation accuracy

Team player

Description du poste

CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR

Toyota of Clermontis currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.

NO EXPERIENCE NECESSARY. Bi-lingual candidates are a plus!

Job Responsibilities

• Establish and maintain good working relationships with team members and customers
• Present all legal and financial documents to customers
• Check all paperwork for correct title, lien information, and taxes
• Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
• Maintain high ethical standards in daily activities
• Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
• Ensure paperwork is legal, compliant and complete without flaw
• Guarantees overall customer satisfaction
• Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
• Establish and meet monthly objectives
• Responsible for product knowledge for vehicle delivery to each customer

Requirements

• Outstanding written and verbal communication skills
• Ability to read and comprehend instructions and information
• Ability to work evenings until 10:00PM, including the last deal of the day
• Ability to work weekends as business needs dictate
• Ability to work in a fast-paced environment
• Professional and dedicated
• Must have impeccable follow up abilities
• Must know how to work in a team environment
• Professional bilingual proficiency in English and Spanish, both written and verbal.

We Offer

• Paid training
• 5-day work week
• Paid-time off
• Competitive benefit package including Medical/Dental/Life Insurance and 401K
• Employee discounts
• Career path and management program available

WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!

Employment is contingent upon successful completion of a background and drug test. Toyota of Clermont is proud to be an Equal Opportunity Employer.