Bilingual Contact Manager Representative

GEICObyMarcoVargas; Las Vegas (NV); On-site; USD 36,000 - 54,000; Full time

Job summary

GEICObyMarcoVargas in Las Vegas, NV is hiring a Bilingual Contact Manager Representative to join our on-site team. You will handle inbound and outbound calls in English and Spanish, provide policy information, assist with billing, coverage, and claim questions, and document interactions in our system.

You must maintain accurate records, follow procedures, and escalate complex issues to specialists as needed, while meeting performance and quality standards in a fast-paced, customer-focused

Qualifications

• Strong bilingual communication in English and Spanish, with clear speaking and writing.
• Experience in customer service and relationship management.
• Ability to prioritize tasks, manage follow-ups, and meet performance goals.
• Proficient with office and contact center tools (phone systems, CRM, email).
• Attention to detail in documenting interactions and processing information.
• On-site work in Las Vegas, NV with reliable attendance.
• High school diploma or equivalent; experience in insurance or financial services is a plus.
• Willingness to complete training on products, compliance, and internal systems.

Responsibilities

• Handle inbound and outbound customer communications in English and Spanish.
• Provide policy information and guide customers through billing, coverage, and claim inquiries.
• Document interactions in the system and follow established procedures.
• Escalate complex issues to appropriate team members.
• Coordinate follow-ups and ensure high-quality service.

Skills

Bilingual English/Spanish

Customer service

Time management

Organizational skills

Attention to detail

Communication skills

Team collaboration

On-site presence

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Email

Office software

Job description

Company Description

GEICObyMarcoVargas is an authorized GEICO agency presence focused on providing personalized insurance guidance and customer support. The location serves individuals and families in the Las Vegas, NV area, helping them understand coverage options and make informed decisions. The team works in a fast-paced, customer-centered environment that values clear communication, accountability, and service excellence. Employees are encouraged to grow their skills, learn GEICO products and systems, and contribute to a supportive, professional workplace.

Role Description

The Bilingual Contact Manager Representative is a full-time, on-site role based in Las Vegas, NV. This position focuses on handling inbound and outbound customer communications in English and Spanish, including answering questions, providing policy information, and guiding customers through billing, coverage, and claim-related inquiries. The representative will document interactions in the system, follow established procedures, and escape complex issues to the appropriate team members when needed. Day-to-day responsibilities include maintaining accurate records, meeting performance and quality standards, coordinating follow-ups with customers, and collaborating with colleagues to ensure consistent, high-quality service. The role requires adherence to regulatory and company policies, as well as a strong commitment to confidentiality and professionalism.

Qualifications

• Strong bilingual communication skills (English and Spanish), including clear speaking, active listening, and professional writing.
• Customer service and relationship-management abilities, with experience handling inquiries, resolving concerns, and maintaining a positive customer experience.
• Organizational and time-management skills, including the ability to prioritize tasks, manage follow-ups, and meet performance goals in a fast-paced environment.
• Technical aptitude with office and contact center tools (e.g., phone systems, CRM software, email, and basic computer applications).
• Attention to detail and accuracy in documenting interactions, processing information, and following policies and procedures.
• Ability to work on-site in Las Vegas, NV, maintain reliable attendance, and collaborate effectively with team members.
• High school diploma or equivalent required; prior experience in insurance, financial services, or contact center environments is beneficial.
• Willingness to complete training on GEICO products, compliance standards, and internal systems, and to adapt to changing business needs.