Bilingual Consumer Collector

Brown & Joseph AR Management | an ARMStrong IS Company; Metairie (LA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan with company matching

Generous paid time off policy

Paid holidays immediately upon hire

Job summary

A leading financial services firm is seeking a Bilingual Customer Service Specialist in Metairie, Louisiana. In this entry-level, full-time role, you will communicate with businesses to collect outstanding balances and resolve disputed invoices. Candidates must have strong customer service experience and excellent communication skills. A competitive compensation package includes $18 - $20 per hour, health benefits, 401(k) with matching, and generous paid time off policies.

Qualifications

• Exercise independent judgment.
• Ability to deescalate adverse situations.
• Strong computer skills; Excel preferred.

Responsibilities

• Communicate with businesses via telephone and written correspondence.
• Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties.
• Maintain minimum account work standards as assigned by Management.

Skills

Customer Service experience

Strong interpersonal skills

Organization skills

Critical thinking

Attention to detail

Negotiation skills

Basic proficiency with Microsoft Office

Dependability

Job description

Job Summary

SubroIQ is seeking a Bilingual Customer Service Specialist to grow our team. This role includes collecting outstanding balances, providing documentation, coordinating resolution of disputed invoices, and escalating high‑risk customer accounts when necessary.

Job Responsibilities

• Communicate with businesses via the telephone and written correspondence.
• Complete activities such as phone calls, internet searches, third‑party report reviews, etc., to obtain reliable contact information.
• Maintain minimum account work standards as assigned by Management.
• Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties.
• Establish agreements for lien releases.
• Acquire background information, when necessary.

Job Requirements

• Exercise independent judgment.
• Negotiate settlements.
• Basic proficiency with Microsoft Office, data entry, and strong computer skills. Excel preferred.
• Critical thinker.
• Strong attention to detail and goal‑oriented.
• Ability to deescalate adverse situations.
• Strong interpersonal, communication, and organizational skills.
• Dependability.
• Customer Service experience is REQUIRED.

Compensation and Benefits

• $18 - $20 per hour (DOE).
• Benefits package with health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan option with company matching.
• Generous paid time off policy – start with 18 days per year.
• Paid holidays immediately upon hire – 7 standard holidays & 2 floating holidays of your choice.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing