Bilingual Community Services Receptionist

The Salvation Army USA Western Territory; Phoenix (AZ); On-site; USD 23,000 - 25,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a friendly front-line worker for Phoenix Family Services. You will answer phones, file forms, and assist clients with economic aid applications. Maintain reception, stock food boxes, and support cooling stations in heat relief seasons.

Qualifications include a high school diploma or GED, strong communication and clerical skills, and the ability to handle crises calmly. Bilingual English/Spanish is preferred, and background checks are required.

Qualifications

• High school diploma or GED required.
• Must have good telephone and communication skills.
• General clerical and computer skills required.
• Should be well organized and detail oriented.
• Must handle crisis/emergency situations with a non-judgmental attitude.
• Understand safety and confidentiality for the population served.
• Relate positively with staff and clients.
• Must have or be eligible for fingerprint clearance.
• Bilingual English/Spanish preferred.
• Background check required.

Responsibilities

• Provide information to community members seeking services.
• Answer multi-line phone and route calls to staff.
• Provide general clerical assistance to Phoenix Family Services.
• Prepare and file documents, including assistance applications and TEFAP logs.
• Prepare correspondence and distribute mail.
• Maintain reception and food box stock; distribute boxes during business hours.
• Maintain fridge with water; monitor supplies and report monthly.
• Assist with cooling station during Heat Relief season, including some weekends.
• Other duties as assigned by supervisor.

Skills

Phone skills

Clerical skills

Organization

Crisis management

Communication

Confidentiality

Fingerprint clearance

Bilingual English/Spanish

Education

High school diploma or GED

Job description

The Salvation Army USA Western Territory is seeking a friendly front-line worker for Phoenix Family Services. You will answer phones, file forms, and assist clients with economic aid applications. Maintain reception, stock food boxes, and support cooling stations in heat relief seasons.

Qualifications include a high school diploma or GED, strong communication and clerical skills, and the ability to handle crises calmly. Bilingual English/Spanish is preferred, and background checks are required.