Receptionist

The Salvation Army USA Western Territory; Phoenix (AZ); On-site; USD 23,000 - 25,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a friendly front-line worker for Phoenix Family Services. You will answer phones, file forms, and assist clients with economic aid applications. Maintain reception, stock food boxes, and support cooling stations in heat relief seasons.

Qualifications include a high school diploma or GED, strong communication and clerical skills, and the ability to handle crises calmly. Bilingual English/Spanish is preferred, and background checks are required.

Qualifications

• High school diploma or GED required.
• Must have good telephone and communication skills.
• General clerical and computer skills required.
• Should be well organized and detail oriented.
• Must handle crisis/emergency situations with a non-judgmental attitude.
• Understand safety and confidentiality for the population served.
• Relate positively with staff and clients.
• Must have or be eligible for fingerprint clearance.
• Bilingual English/Spanish preferred.
• Background check required.

Responsibilities

• Provide information to community members seeking services.
• Answer multi-line phone and route calls to staff.
• Provide general clerical assistance to Phoenix Family Services.
• Prepare and file documents, including assistance applications and TEFAP logs.
• Prepare correspondence and distribute mail.
• Maintain reception and food box stock; distribute boxes during business hours.
• Maintain fridge with water; monitor supplies and report monthly.
• Assist with cooling station during Heat Relief season, including some weekends.
• Other duties as assigned by supervisor.

Skills

Phone skills

Clerical skills

Organization

Crisis management

Communication

Confidentiality

Fingerprint clearance

Bilingual English/Spanish

Education

High school diploma or GED

Job description

LOCATION: Herberger Center - Phoenix Family Services

STATUS: Full Time/ Non-Exempt

Rate of Pay: $17-$18 (DOE)

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High school diploma or GED required
• Must have good telephone and communication skills
• General clerical and computer skills required
• Should be well organized and detail oriented
• Must have the ability to handle crisis/emergency situations and the ability to maintain a non-judgmental attitude in working with clients
• Possess clear understanding of importance of safety and confidentiality as it relates to the population served
• Demonstrate the ability to relate positively and energetically with staff and clientele
• Must possess, or be eligible to receive a class one or two fingerprint clearance card
• Bilingual (English/Spanish) preferred
• Employment contingent upon successful completion of a background check

RESPONSIBILITIES:

• Provide information to people in the community who seek our services
• Answer multi-line phone and route calls to appropriate staff person
• Provide general clerical assistance to Phoenix Family Services
• Prepare and file documents, including: application forms for economic assistance such as General Assistance and TEFAP Logs.
• Prepare correspondence and distribute mail
• Maintain reception stocked with food boxes; Distribute food boxes during business hours
• Maintain reception fridge stocked with water from kitchen
• Track water and supplies given out and turn in monthly report to supervisor
• Assist with cooling station during Heat Relief season, including some weekends, as needed
• Other duties as assigned by supervisor

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

EDUCATION:

High School or Equivalent (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.