Bilingual Community Resources & Front Desk Associate

Tri-Valley Career Center; Oakland (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible schedule

Paid holidays

Job summary

Hively in Oakland is seeking a Program & Resources Assistant to serve as the front desk contact, welcome guests, and manage parent resources, education, and the community closet. The role supports referrals to internal departments and external agencies while coordinating with the Community Services team.

You will maintain the Family Resource Center, track data, and use Zendesk, Google Drive and Notion to keep information organized. Occasional travel across Alameda County is possible.

Qualifications

• Experience in a human services agency or equivalent educational degree.
• Bilingual and fluent in Spanish and English.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office software and Google Suite.
• Knowledge of all aspects of business office procedures.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Provide a warm welcome to Hively guests.
• Perform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail.
• Assist in maintaining a clean and orderly office environment.
• Provide information and resources to families based on their need.
• Provide enhanced child care referrals and educational resources to Stage 1 families, guiding them through the process of identifying and securing quality care.
• Collaborate with the Community Services team to manage the delivery, collection, and tracking of the Hively Client Survey (R&R Child Care Referral Survey).
• Manage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized
• Create, track and maintain new family enrollment welcome bags
• Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google
• Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed.
• Utilize Zendesk to support dual operations: resolving internal office-related tickets and tracking child care referrals for the Community Services team.
• Act as a trusted resource navigator to guide families through the enrollment processes for vital programs such as CalFresh benefits and the Brilliant Babies college savings initiative.
• Accurately capture service records and financial transactions as assigned
• Maintain required confidential participant records and TrustLine applications according to department, agency, local, State, and Federal requirements
• Maintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources
• Create and maintain resources in Google Drive and Notion
• Conduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland
• Provide essential, cross-trained coverage and backup support for the Intake, Provider Support, and Referral Specialist teams to ensure uninterrupted service delivery.
• Apply proven conflict resolution and de-escalation skills to safely navigate challenging interactions, fostering trust and safety with vulnerable and high-needs populations
• Other duties as assigned

Skills

Bilingual Spanish & English

Strong organizational skills

Communication skills

Problem solving

Flexible schedule

Education

BA/BS in social services/human development or related field

Tools

Zendesk

Google Drive

Notion

Microsoft Office

Job description

Hively in Oakland is seeking a Program & Resources Assistant to serve as the front desk contact, welcome guests, and manage parent resources, education, and the community closet. The role supports referrals to internal departments and external agencies while coordinating with the Community Services team.

You will maintain the Family Resource Center, track data, and use Zendesk, Google Drive and Notion to keep information organized. Occasional travel across Alameda County is possible.