Bilingual Community Resource Specialist I

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) seeks a Community Resource Specialist I to provide high quality customer service and serve as the main contact for the organization. The role involves coordinating appointments, managing referrals in the EHR, and guiding patients to NOAH resources.

The position requires English and Spanish language skills, a High School Diploma or GED, and 1+ years of healthcare customer service experience.

Qualifications

• Must be fluent in English and Spanish.
• 1+ years of customer service experience in healthcare preferred.
• Proficient with computers and learning new software quickly.
• Knowledge of medical terminology and NOAH services is a plus.

Responsibilities

• Schedules and confirms appointments; verifies insurance.
• Manages referrals, work queues, patient lists, emails, and referrals in EHR.
• Interacts with patients by phone, email, or in person to provide information on NOAH services.
• Explains community resources and connects patients with resources.
• Resolves patient problems and concerns.
• Promotes access to care and participates in community outreach.

Skills

Bilingual English/Spanish

Excellent communication

Active listening

Computer skills

Education

High School Diploma or GED

Tools

EHR software

Job description

Neighborhood Outreach Access to Health (NOAH) seeks a Community Resource Specialist I to provide high quality customer service and serve as the main contact for the organization. The role involves coordinating appointments, managing referrals in the EHR, and guiding patients to NOAH resources.

The position requires English and Spanish language skills, a High School Diploma or GED, and 1+ years of healthcare customer service experience.