Community Resource Specialist I

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) seeks a Community Resource Specialist I to provide high quality customer service and serve as the main contact for the organization. The role involves coordinating appointments, managing referrals in the EHR, and guiding patients to NOAH resources.

The position requires English and Spanish language skills, a High School Diploma or GED, and 1+ years of healthcare customer service experience.

Qualifications

• Must be fluent in English and Spanish.
• 1+ years of customer service experience in healthcare preferred.
• Proficient with computers and learning new software quickly.
• Knowledge of medical terminology and NOAH services is a plus.

Responsibilities

• Schedules and confirms appointments; verifies insurance.
• Manages referrals, work queues, patient lists, emails, and referrals in EHR.
• Interacts with patients by phone, email, or in person to provide information on NOAH services.
• Explains community resources and connects patients with resources.
• Resolves patient problems and concerns.
• Promotes access to care and participates in community outreach.

Skills

Bilingual English/Spanish

Excellent communication

Active listening

Computer skills

Education

High School Diploma or GED

Tools

EHR software

Job description

Job Details:

Job Location: NOAH Administration - Phoenix, AZ 85020, Position Type: Full Time, Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Community Resource Specialist I provides high quality customer service and serves as the main point of contact for the organization.

Duties/Responsibilities:

• Schedules and confirms appointments; verifies insurance.
• Manages referrals, work queues, patient lists, emails, and referrals in Electronic Health Record.
• Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.
• Explains community resources and connects patients with appropriate resources.
• Ensures that appropriate actions are taken to resolve patient problems and concerns.
• Promotes and provides access to care.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

Qualifications:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve patient grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, basic medical terminology and NOAH services.
• Ability to speak English and Spanish required.

Education and Experience:

• High School Diploma or GED.
• 1+ years of experience in customer service; healthcare industry experience.
• Ability to speak English and Spanish required.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.