Community Resource Advocate II, Community Connect - Bilingual required

Community Action; Hillsboro (OR); On-site; USD 36,000 - 52,000; Full time

Job summary

Community Action is seeking a Community Resource Advocate II – Community Connect in Oregon. This in-person role delivers client-centered services to prevent homelessness and connect families with housing resources, health services, and support programs.

The position requires full bilingual fluency in Spanish, strong communication, data-entry accuracy, and collaboration with housing and social service agencies. Trauma-informed practices guide daily interactions with clients in Washington County.

Qualifications

• High School Diploma or equivalent plus 6+ months of customer service experience or lived experience.
• Must be fully bilingual in Spanish (spoken and written).
• Experience with data entry.
• Ability to collaborate with diverse professionals and social service agencies.
• Excellent written and verbal communication skills.
• Commitment to equity, culturally responsive, and trauma-informed practices.

Responsibilities

• Deliver in-person, participant-centered services at Community Connect office.
• Conduct face-to-face or telephonic assessments for homeless or at-risk households.
• Manage walk-ins and support team members in a rotation of duties.
• Potentially engage in street outreach to connect with unsheltered individuals.
• Determine eligibility and refer to Washington County housing programs.
• Enter client information and documents accurately into the database.
• Explain and promote services for basic needs, health, mental health, and housing.
• Maintain a clean, confidential, efficient workspace.

Skills

Bilingual Spanish

Communication skills

Data entry

Collaboration

Education

High School Diploma or equivalent

Associate's degree or higher in Social Services or related field

Job description

Community Resource Advocate II – Community Connect, Bilingual Required

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

Are you passionate about making a tangible difference in your community? Do you believe everyone deserves access to safe, stable housing? Join our collaborative team and help us provide vital support to individuals and families experiencing or at risk of homelessness in Washington County.

This in-person position is based in our office and is crucial for ensuring equitable access to essential community resources. You'll work directly with clients, guided by Housing First principles and trauma-informed practices, to connect them with the services they need most.

Abbreviated Duties List:

• Deliver participant-centered, in-person services to clients at our Community Connect office.
• Conduct face-to-face and telephonic comprehensive assessments and screenings for homeless or at-risk households for a variety of programs in Washington County.
• Participate in a rotation of duties, including managing walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Consistently maintain a clean and orderly workspace to ensure healthy, high-quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

Abbreviated Requirements:

• High School Diploma or equivalent with 6+months customer service experience or lived experience.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Experience with data entry.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent communication skills, both written and oral.
• A commitment to equity, culturally responsive, and trauma-informed practices.

What Will Make You Stand Out:

• An Associate's degree or higher in Social Services or a directly related field.
• Familiarity with Washington County community resources.
• Prior experience interviewing clients, assessing their needs, and advocating on their behalf.