Bilingual Community Outreach & Benefits Navigator

The UpCounty Hub; Germantown (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

The UpCounty Hub in Germantown, MD seeks a bilingual Community Outreach Worker to staff tabling events, educate the public, distribute materials, and connect residents with programs and services. The role supports the Food Benefits workflow and may assist with pre-screening and applications.

Evenings and weekends are required; strong Spanish communication, customer service, and organizational skills are essential.

Qualifications

• Fluency in Spanish required.
• High School Diploma or GED.
• Ability to work independently and in a team-based environment.
• Effective verbal and written communication.
• Superior customer service, diplomacy, and problem-solving.
• Proficiency in MS Office with strong spreadsheet and analytical skills.
• Detail oriented with excellent organizational and time management skills.

Responsibilities

• Staff tabling events at health fairs, school wellness nights, markets, and community events.
• Educate the public, distribute flyers, and connect residents with programs and services.
• Assist with pre-screening and submissions for monthly food benefits.
• Work flexible evenings and weekends as events occur.
• Transport, set up, display information engagingly, and restock materials.
• Enter applications and track attendees using an online data system.
• Support Social Services with administrative tasks as needed.
• Network with vendors and community partners for potential collaboration.

Skills

Spanish fluency

MS Office

Spreadsheet skills

Time management

Education

High School Diploma/GED

Job description

The UpCounty Hub in Germantown, MD seeks a bilingual Community Outreach Worker to staff tabling events, educate the public, distribute materials, and connect residents with programs and services. The role supports the Food Benefits workflow and may assist with pre-screening and applications.

Evenings and weekends are required; strong Spanish communication, customer service, and organizational skills are essential.