Community Outreach Coordinator

The UpCounty Hub; Germantown (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Job summary

The UpCounty HUB is seeking a Community Coordinator to serve as the primary contact for HUB clients and partners. This role emphasizes responsive communication, delivery coordination, and collaboration with the HUB Administrator and managers.

You will collaborate with partners to plan events, manage data, and provide compassionate service to families, including strong Spanish-language support for emergencies. The position requires flexibility to participate in community activities as needed.

Qualifications

• Excellent written and verbal communication.
• Spanish language proficiency required.
• Strong organizational and time-management skills.
• Ability to handle sensitive information confidentially.
• Ability to multitask and problem-solve.

Responsibilities

• Respond to HUB communications via emails, phone calls, and voicemails.
• Refer clients to a case manager.
• Coordinate and print accurate home delivery lists.
• Work with Hub Assistant to ensure home delivery to families.
• Plan community events, donation drives, and fundraisers with HUB managers and partners.
• Monitor and report on changing community needs based on client feedback.
• Serve as bilingual contact for families affected by emergencies and disasters.
• Coordinate monthly diaper distribution.
• Record, store, and communicate data to Managers.
• Attend community events as needed.

Skills

Effective communication

Spanish proficiency

Time management

Multitasking

Confidentiality

Attention to detail

Microsoft Office

Tools

Microsoft Office

Excel

Job description

Benefits:

• Paid time off

Position Summary: The Community Coordinator will serve as the personal contact for HUB clients and partners.Essential Duties:

• Collaborate with the HUB Administrator to respond to all HUB Communications: emails, Phone calls, and voice mails.
• Refer clients to case manager when needed.
• Manage and print accurate home delivery lists.
• Work with Hub Assistant to ensure home delivery to families.
• Works with HUB Managers and other community partners to plan community events, donation drives, and fundraisers.
• Monitors and reports on the changing needs of the community based on client feedback.
• Serve as the bilingual point of contact for local families affected by emergency situations & disasters.
• Successfully run and coordinate monthly diaper distribution.
• Record, store, and communicate all data to Managers.
• Attend community events when needed.

Position Requirements:

• Effective communication skills written and verbal
• Proficiency in Spanish required
• Deep knowledge of the socio and economic challenges of the community.
• Ability to sympathize and empathize with a diverse group of individuals.
• Good organizational and time management skills.
• Strong ability to multitask and problem solve
• Ability to deal with sensitive information in a confidential manner
• Strong attention to detail
• Comfort level with software programs including Microsoft Office and Excel
• Commitment to the mission of the UpCounty HUB in providing services in a respectful, culturally sensitive manner
• Flexibility is required for this position

The UpCounty Hub has an institutional commitment to the principle of diversity. In that spirit, we welcome applications from all qualified individuals without regard to race, religion, creed, color, gender, sexual orientation, age, disability, or national origin.