Bilingual Community Leasing Specialist

Avanath-Capital,-LL; Vallejo (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Avanath is seeking a Leasing Specialist in Vallejo, CA to drive leasing, marketing, and positive resident relations within the community. You will greet prospects, qualify visits, present features, and guide applicants through the process with a focus on Fair Housing compliance.

The role demands professionalism, strong communication, and a customer-first mindset, with flexibility for evenings and weekends as needed. Yardi Voyager proficiency is a plus.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual English and Spanish highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready”, communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again.
• If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Skills

Sales & customer relations

Bilingual English/Spanish

Fast-paced environment

Flexible schedule

Computer literacy

Tools

Yardi Voyager

Microsoft Excel

Microsoft Word

Job description

Avanath is seeking a Leasing Specialist in Vallejo, CA to drive leasing, marketing, and positive resident relations within the community. You will greet prospects, qualify visits, present features, and guide applicants through the process with a focus on Fair Housing compliance.

The role demands professionalism, strong communication, and a customer-first mindset, with flexibility for evenings and weekends as needed. Yardi Voyager proficiency is a plus.