Bilingual Community Development Advisor (Pre-Need)

Northstar-Memorial-Group; Sunset Corners (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NorthStar Memorial Group in Miami, FL seeks a Bilingual (Spanish) Community Development Advisor to educate families about pre-need cemetery planning and guide them through options for property, merchandise, and services. The role focuses on building trust in the community, presenting personalized options, and scheduling educational seminars with local organizations.

You will cultivate relationships with churches and community groups, deliver park tours, and consistently follow up with prospects

Qualifications

• A high school diploma or equivalent.
• A valid driver’s license and reliable transportation.
• A satisfactory driving record.
• Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• The ability to manage your time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach.
• Schedule 10-12 qualified pre-need appointments per week and track all activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track your performance metrics and continuously refine your approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a whatever it takes mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship-building

Prospecting

Educational seminars

Education

High school diploma or equivalent

Job description

NorthStar Memorial Group in Miami, FL seeks a Bilingual (Spanish) Community Development Advisor to educate families about pre-need cemetery planning and guide them through options for property, merchandise, and services. The role focuses on building trust in the community, presenting personalized options, and scheduling educational seminars with local organizations.

You will cultivate relationships with churches and community groups, deliver park tours, and consistently follow up with prospects