Bilingual Community Preplanning Advisor (Spanish)

NorthStar Memorial Group; Miami (FL); Hybrid; USD 45,000 - 75,000; Full time

Job summary

NorthStar Memorial Group's Miami Memorial Park Cemetery in Miami, FL is seeking a Bilingual (Spanish) Community Development Advisor to educate families about pre-need burial and cremation options and to guide them through customized planning.

You will build relationships with churches and community groups, schedule seminars, present products, manage CRM activity, and stay current on veteran and Social Security benefits while delivering compassionate service.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation.
• Willingness to quickly learn regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach.
• Schedule 10-12 qualified pre-need appointments per week and track all activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track your performance metrics and continuously refine your approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a whatever it takes mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Organizational skills

Time management

Relationship-building

Attention to detail

Education

High school diploma or equivalent

Job description

NorthStar Memorial Group's Miami Memorial Park Cemetery in Miami, FL is seeking a Bilingual (Spanish) Community Development Advisor to educate families about pre-need burial and cremation options and to guide them through customized planning.

You will build relationships with churches and community groups, schedule seminars, present products, manage CRM activity, and stay current on veteran and Social Security benefits while delivering compassionate service.