Collections Specialist

Dexian; Vinings (GA); On-site; USD 30,000 - 41,000; Full time

Job summary

Dexian, a leader in Talent + Technology solutions with a global footprint, seeks a bilingual Spanish/English Collection Specialist to manage a portfolio of commercial accounts and recover revenue while maintaining professional trade relationships.

You will oversee the full delinquency lifecycle, including outreach, negotiation, dispute resolution, and preparation of accounts for potential legal actions, while keeping compliant notes in ERP and credit systems.

Qualifications

• Bilingual Spanish and English required.

Responsibilities

• Manage a portfolio of commercial (B2B) accounts with past-due balances.
• Conduct outreach via phone and email to recover payments.
• Negotiate payment terms and secure commitments.
• Research billing discrepancies and resolve issues impacting payment.
• Prepare accounts for legal escalation or lien action when needed.
• Maintain accurate collection notes in ERP and credit systems.

Skills

Bilingual Spanish and English

Job description

Requirement - Must Have:

Bilingual Spanish and English Collection Specialist

Job Description:

Manage a portfolio of commercial (B2B) accounts and serve as the primary point of contact for customers with past-due balances. The goal of this assignment is to recover outstanding revenue while maintaining strong relationships with professional trade partners. Contractor will manage the full delinquency lifecycle, including customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when necessary.

Assignment Tasks:

Outreach & Negotiation

• Conduct high-volume outbound calls and emails to customers with past-due balances.
• Negotiate payment terms and secure commitments.
• Follow up to ensure agreed payments are received.

Account Reconciliation

• Research and resolve billing discrepancies impacting payment.
• Address missing purchase orders (POs) and proof-of-delivery (POD) issues.
• Coordinate with internal teams to remove payment barriers.

Risk Management

• Review aging reports to identify high-risk accounts.
• Recommend and implement appropriate collection actions.
• Place accounts on credit hold per policy and notify Sales of status changes.

Legal & Lien Initiation

• Identify accounts that have exhausted internal collection efforts.
• Track job-specific lien deadlines and requirements.
• Collect and organize documentation for preliminary notices or lien filings.
• Prepare complete credit files for referral to agencies or legal counsel.

Documentation

• Maintain accurate, timely, and legally defensible collection notes.
• Ensure all activity is properly recorded in ERP and credit systems.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.