Bilingual B2B Collections Strategist

Aquent (United States); Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Aquent is seeking a dedicated collections professional to drive recovery of outstanding revenue and manage a portfolio of commercial accounts. You will lead outreach, resolve disputes, and negotiate terms to protect cash flow and strengthen client relationships.

The role requires bilingual English/Spanish communication, experience in corporate collections, and a disciplined approach to risk management within ERP systems.

Qualifications

• Bilingual proficiency in both Spanish and English (written and verbal).
• Experience in commercial (B2B) collections, accounts receivable, or financial customer service.
• Strong negotiation skills and ability to maintain professional relationships.

Responsibilities

• Conduct high-volume outbound calls and emails to commercial (B2B) customers with past-due balances.
• Negotiate payment terms, secure commitments, and follow up to ensure payments are received.
• Research and resolve billing discrepancies, address missing POs, and resolve POD issues.
• Coordinate with internal teams to remove payment barriers and streamline account reconciliation.
• Review aging reports to identify high-risk accounts and recommend collection actions.
• Place accounts on credit hold per policy and notify Sales of status changes.
• Identify accounts with exhausted collection efforts and organize files for notices or liens.
• Maintain accurate collection notes within ERP and credit systems.

Skills

Bilingual Spanish/English

Job description

Aquent is seeking a dedicated collections professional to drive recovery of outstanding revenue and manage a portfolio of commercial accounts. You will lead outreach, resolve disputes, and negotiate terms to protect cash flow and strengthen client relationships.

The role requires bilingual English/Spanish communication, experience in corporate collections, and a disciplined approach to risk management within ERP systems.