Bilingual Spanish Collections Specialist

WEX; Maine; On-site; USD 25,000 - 28,000; Full time

Job summary

WEX is seeking an experienced collections professional to influence and negotiate for immediate payment while resolving delinquent balances. You will manage up to late-stage accounts, deescalate conflicts, and apply FDCPA guidelines to make solid collection decisions.

Responsibilities include handling group inbox communications, skip tracing, and collaboration on best practices, with a focus on maintaining confidentiality and high-quality output in a fast-paced setting.

Qualifications

• Fluent in speaking Spanish (Required).
• High School Diploma with 1-2 years of experience in a related field.
• At least one year of transportation industry customer support experience.
• Basic accounting and Skip Tracing knowledge.
• Analytical skills.
• Sound decision making/judgment.
• Ability to maintain confidentiality of customer and company information.
• Organized/Time Management ability.
• Ability to be productive while maintaining quality.
• Results-Oriented.
• Self-motivated.
• Effective oral and written communication skills.
• Working knowledge of Google Sheets.

Responsibilities

• Inbound/ Outbound Collection calls.
• Work emails in a shared group inbox.
• Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
• Engage in on-going education with customers on terms and conditions and alternative payment methods.
• Ability to manage multiple portfolios and risk levels.
• Utilize judgment and experience to make decisions that balance risk, quality, productivity, objectives and customer retention.
• Apply industry knowledge, policies and procedures to make appropriate collection decisions.
• Proficient use of multiple systems and collections tools to reach a decision maker.
• Self-motivated, dependable and able to work in a dynamic environment.
• Perform skip tracing on required accounts using multiple systems/tools.
• Perform additional duties and participate in special projects as required.

Skills

Spanish fluency

Customer support

Analytical skills

Decision making

Confidentiality

Time management

Results oriented

Self-motivation

Oral & written communication

Education

High School Diploma

Tools

Google Sheets

Job description

WEX is seeking an experienced collections professional to influence and negotiate for immediate payment while resolving delinquent balances. You will manage up to late-stage accounts, deescalate conflicts, and apply FDCPA guidelines to make solid collection decisions.

Responsibilities include handling group inbox communications, skip tracing, and collaboration on best practices, with a focus on maintaining confidentiality and high-quality output in a fast-paced setting.