Bilingual Mortgage Collections Specialist

Onetrust-International-LL; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

OneTrust International in the United States seeks a driven collections professional to contact delinquent borrowers, negotiate repayment plans, and ensure compliance with regulations. You will work in a fast-paced call center environment, handling high-volume inbound and outbound calls and documenting activity in servicing systems.

Collaborating with Loss Mitigation and Legal teams, you will support borrower solutions, meet performance targets, and guide customers through repayment options and

Qualifications

• Minimum 3–5 years in mortgage servicing and collections.
• Experience in inbound/outbound call handling in a call center.
• High school diploma; advanced degree preferred.
• Strong negotiation and decision-making skills.

Responsibilities

• Initiate outbound calls to discuss past-due balances and repayment arrangements.
• Respond to inbound inquiries about notices, status, and options.
• Document interactions and account updates in servicing systems.
• Ensure compliance with regulations and company policies.
• Collaborate with Loss Mitigation, Customer Service, and Legal teams.
• Meet daily/weekly/monthly performance targets.
• Guide borrowers through repayment options and fees.
• Resolve escalated inquiries with professionalism.

Skills

Communication skills

Bilingual English/Spanish

Call center experience

Time management

Organizational skills

Attention to detail

Compliance knowledge

Negotiation

Education

High school diploma or equivalent

Associate's or Bachelor's in Business/Finance

Tools

Loss mitigation systems

Servicing software

Job description

OneTrust International in the United States seeks a driven collections professional to contact delinquent borrowers, negotiate repayment plans, and ensure compliance with regulations. You will work in a fast-paced call center environment, handling high-volume inbound and outbound calls and documenting activity in servicing systems.

Collaborating with Loss Mitigation and Legal teams, you will support borrower solutions, meet performance targets, and guide customers through repayment options and