Bilingual Collections & Customer Care Specialist

OneMain Financial; Fort Mill (SC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Tuition reimbursement

PTO 15 days/year

Zusammenfassung

OneMain Financial in Fort Mill, SC is seeking a Collections Specialist to assist customers with servicing needs and negotiate resolutions via phone, web chat, and text. You will balance multiple tasks to meet personal and team targets while maintaining accurate account records.

The role emphasizes compliance with FDCPA and state regulations, with instructor-led training and hands-on practice to ensure success.

Qualifikationen

• High School Diploma or GED required.
• Ability to use multiple tools/systems simultaneously.
• Experience in customer service, collections or call center environments preferred.
• Bilingual: Spanish preferred.

Aufgaben

• Assist customers with all financial servicing needs through inbound and outbound contact.
• Listen to customers’ situations and help determine how products/services can help.
• Negotiate with customers to resolve account matters in line with laws and policies.
• Maintain and document account status and information.
• Collaborate in person and virtually using available technology to connect with internal teams.

Kenntnisse

Customer service

Collections

Spanish language

Ausbildung

High School Diploma or GED

Tools

CRM systems

Jobbeschreibung

OneMain Financial in Fort Mill, SC is seeking a Collections Specialist to assist customers with servicing needs and negotiate resolutions via phone, web chat, and text. You will balance multiple tasks to meet personal and team targets while maintaining accurate account records.

The role emphasizes compliance with FDCPA and state regulations, with instructor-led training and hands-on practice to ensure success.