Bilingual Collections & Customer Accounts Specialist

Casa Ford; El Paso (TX); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Casa Ford is hiring for a Bilingual Collections / Customer Account Representative to join the La Casita team in El Paso, TX. The role focuses on contacting delinquent customers, explaining balances, and offering payment solutions while maintaining detailed account notes.

The ideal candidate speaks English and Spanish, communicates clearly both verbally and in writing, and brings strong customer service and problem-solving skills.

Qualifications

• Bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Ability to handle challenging conversations with patience and professionalism.
• Previous collections, finance, or customer service experience is a plus.

Responsabilités

• Manage delinquent customer accounts and conduct professional outreach regarding past-due vehicle payments.
• Maintain detailed and accurate account notes documenting customer interactions, payment commitments, and account activity.
• Assist customers with insurance verification, account questions, payment options, and account requirements.
• Clearly explain account balances, payment expectations, and available solutions while providing excellent customer service.
• Conduct collection outreach through telephone calls, text messages, and email.
• Work with customers to identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• Professionally handle difficult conversations, de-escalate customer concerns, and resolve account issues.

Connaissances

Bilingual (English/Spanish)

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Patience in difficult conversations

Description du poste

Casa Ford is hiring for a Bilingual Collections / Customer Account Representative to join the La Casita team in El Paso, TX. The role focuses on contacting delinquent customers, explaining balances, and offering payment solutions while maintaining detailed account notes.

The ideal candidate speaks English and Spanish, communicates clearly both verbally and in writing, and brings strong customer service and problem-solving skills.