Bilingual Collections & Accounts Specialist (English/Spanish)

Casa Auto Group; El Paso (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Casa Finance – La Casita team in El Paso, TX seeks a bilingual collections/customer account representative who handles delinquent accounts with professional, customer-focused service.

You will manage payments, verify insurance when needed, document interactions, and communicate via calls, texts, and emails to meet company goals. Fluent English and Spanish required; prior collections/finance experience is a plus.

Qualifications

• Bilingual in English and Spanish required.
• Excellent verbal and written communication.
• Strong customer service and problem-solving abilities.
• Able to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Collections, finance, or customer service experience is a plus.

Responsibilities

• Manage delinquent customer accounts and outreach regarding past-due vehicle payments.
• Maintain detailed account notes documenting interactions, payment commitments, and activity.
• Assist customers with insurance verification, account questions, payment options, and requirements.
• Explain account balances and payment expectations while providing excellent customer service.
• Conduct outreach via phone, text, and email.
• Identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• De-escalate customer concerns and resolve account issues.

Skills

Bilingual English/Spanish

Communication

Customer service

Problem solving

Multitasking

Professionalism

Job description

Casa Finance – La Casita team in El Paso, TX seeks a bilingual collections/customer account representative who handles delinquent accounts with professional, customer-focused service.

You will manage payments, verify insurance when needed, document interactions, and communicate via calls, texts, and emails to meet company goals. Fluent English and Spanish required; prior collections/finance experience is a plus.