Remote Collections- Bilingual (Spanish) - Houston, TX

Transworld Systems Inc.; Houston (TX); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Bonus opportunity

Comprehensive benefits: medical,Dental

Vision, 401k with employer matching,  

Paid time off and holidays

Job summary

Transworld Systems Inc. is seeking a Remote Collections Representative to work from home in the United States. The role focuses on calling and contacting customers with past-due accounts to secure payments and bring accounts current.

Requirements include 1–3 years of collections experience, fluency in English and Spanish, and a high school diploma. Remote work setup is required with a broadband connection; a comprehensive benefits package is provided.

Qualifications

• Fluency in English and Spanish is required.
• 2 years previous call center experience
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Confidentiality and strong customer service aptitude

Responsibilities

• Make outbound calls and handle inbound calls to pursue past-due accounts.
• Secure payments and update account information on file.
• Maintain professional customer service and accurate documentation.

Skills

Bilingual English/Spanish

Phone etiquette

Negotiation skills

Customer service

Multitasking

Education

High School diploma or equivalent

Job description

Overview

Fluency in both English and Spanish is required.

1-3 years of previous collections experience is required

Work Location: This is a remote/work from home position.

Compensation: $16.00-$18.00 per hour

Build Your Future! Come join our thriving team as aRemoteCollections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

For this position you must be

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish is required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

For Remote Positions:The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.