Bilingual Collections Representative at CornerStone Staffing Irving, TX

CornerStone Staffing; Irving (TX); On-site; USD 27,552 - 33,062; Full time

Job summary

Itlearn360 is seeking a Bilingual Collections Representative in Irving, TX. This role involves negotiating payment arrangements for delinquent automotive loans, utilizing collections methodologies while maintaining excellent customer relationships.

Ideal candidates will be bilingual in Spanish and English, with a minimum of 2 years of collections experience. The position offers a pay range of $20-$24 per hour, based on experience, and the potential for remote work after successful training.

Qualifications

• Bilingual (Spanish & English) is required.
• Minimum 2 years of experience in collections is required.
• Preferred experience in auto collections and bankruptcy.

Responsibilities

• Contacting customers to negotiate payment arrangements on outstanding accounts.
• Managing and reviewing a queue of accounts through calls, emails, and follow-ups.
• Conducting fact-finding to locate key financial and collateral information.
• Skip-tracing to track down hard-to-reach customers.
• Maintaining confidentiality while handling sensitive data.

Skills

Bilingual (Spanish & English)

Negotiation skills

Communication skills

Tech-savvy

Results-driven mindset

Job description

We have partnered with a Financial Planning Company in Irving, TX that is hiring 2 Bilingual Collection Reps!

If you’re a motivated, bilingual professional with collections experience, we want to hear from you! Apply today and take the next step in your career.

Job Title: Bilingual Collections Representative

Schedule: Monday - Friday + occasional Saturdays: 8:30am - 5:30pm

Pay: $20-$24 based upon experience

Location: Irving, TX 75063 - potential to work-from-home once training is successfully completed

As a Bilingual Collections Representative you will be responsible for contacting customers with delinquent automotive loan accounts, negotiating payment arrangements, and utilizing skip-tracing techniques to locate customers and collateral. You’ll work in a fast-paced, high-volume environment, using your negotiation and problem-solving skills to recover outstanding debts while maintaining excellent customer relationships.

Job Details

• Contacting customers to negotiate payment arrangements on outstanding accounts
• Managing and reviewing a queue of accounts through calls, emails, and follow-ups
• Conducting fact-finding to locate key financial and collateral information
• Skip-tracing to track down hard-to-reach customers
• Maintaining confidentiality while handling sensitive data
• Collaborating with the team to create a positive, productive work environment

Job Requirements

• Bilingual (Spanish & English) – required
• Minimum 2 years of experience in collections – required
• Preferred: Auto collections & bankruptcy experience
• Strong negotiation & communication skills
• Tech-savvy – comfortable using computers and collection software
• A results-driven mindset and a genuine desire to learn and grow

Hiring Process

• Passing clerical testing
• An in-person interview
• A clear background check and drug screen