Bilingual Clinical Programs Pharmacy Tech

Humana Inc; Ohio; Remote; USD 40,000 - 53,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes as a Pharmacy Technician Representative. In this role, you will support pharmacists and patients through effective communication and program execution focused on medication therapy. Your expertise will help optimize prescription drug use while ensuring quality care. This position offers the chance to work in a collaborative environment where your contributions can make a significant impact on patient health. With a focus on flexibility, you will also enjoy competitive benefits and opportunities for professional growth.

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Flexible scheduling options

Short-term and long-term disability

Life insurance

Career coaching

Leadership development programs

Qualifications

• Must have a Pharmacy Technician License or National Certification.
• Ability to communicate effectively in English and Spanish.

Responsibilities

• Assist in medication reviews and communicate with Humana members.
• Collect medication history and prepare members for reviews.

Skills

Fluent in English and Spanish

Excellent communication skills

Insurance processing knowledge

Customer service experience

Problem-solving skills

Education

Resident State Pharmacy Technician License

National Pharmacy Technician Certification

Associate's degree or equivalent work experience

Job description

Become a part of our caring community and help us put health first

The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

In this role, you will:

• Take inbound calls and occasionally make outbound calls
• Communicate with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review

Use your skills to make an impact

**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) **

Required Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification

• Ability to speak both English and Spanish fluently (see Language Proficiency Testing below)

• Excellent communication skills both written and verbal

• Applied knowledge of insurance processing, customer service or call center processes and practices

• High speed hardwired internet and phone, minimum speed 20Mbps

• Must have a designated work area with a door that locks

Schedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.

Preferred Qualifications

• Associate's degree or equivalent work experience
• Experience in mail order and/or retail pharmacy setting
• Previous call center experience in a pharmacy setting
• Strong communication and telephonic skills
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Work ethic that is focused, accurate and highly productive
  

Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-08-2025

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.