Pharmacy Technician Aetna Medicare

Hispanic Alliance for Career Enhancement; Springfield (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization committed to transforming healthcare as a Pharmacy Technician. In this role, you will engage with patients, providing vital support for medication adherence and enhancing their health outcomes. Collaborate with a dedicated team to ensure exceptional service while navigating a fast-paced environment. This position offers opportunities for growth and cross-training, allowing you to expand your skills in a rewarding and dynamic setting. If you are passionate about making a difference in patients' lives and thrive in a supportive work culture, this is the perfect opportunity for you.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

No-cost wellness programs

Flexible schedules

Tuition assistance

Qualifications

• 1+ year of experience in retail healthcare, preferably in a high-volume call center.
• Active Pharmacy Technician license in the state of residence.

Responsibilities

• Conduct outbound calls to patients for adherence-based programs.
• Address patient concerns and provide resolutions to ensure satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual in Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Various Software Applications

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

Pharmacy Technician, Aetna Medicare - Work From Home

Aetna Medicare Advantage members' adherence to select maintenance medications informs health plans' Medicare Stars quality rating and may lead to better health outcomes.

POSITION SUMMARY:

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role, you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business needs.

These programs include but are not limited to:

• Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill
• Assist customers with placing orders in conjunction with their healthcare programs
• Assist customers with retail pharmacy-related issues and other initiatives as needed

Responsibilities will consist of the following but are not limited to:

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (e.g., provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
• Identify and communicate issues to senior staff as appropriate
• Communicate effectively with team leads and supervisors through huddles, team meetings, cohort refreshers, and technology updates.

FL REQUIRED QUALIFICATIONS:

• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont, or Washington due to regulatory compliance
• Active Pharmacy Technician license in the state of residence
• Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.)
• 1+ year of experience in retail healthcare, preferably in a high-volume call center
• Minimum of one consecutive year experience in customer service
• Ability to maintain a consistent, reliable, and stable internet connection
• Internal colleagues must be in good standing to be considered

FL PREFERRED QUALIFICATIONS:

• Prior Call Center experience
• Previous experience working from home
• Proficiency in Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint
• Bilingual in Spanish
• Flexibility in work schedule

EDUCATION:

• Verifiable High School diploma, GED, or equivalent work experience

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an affirmative action employer and an equal opportunity employer. We do not discriminate based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by law. We support military experience and encourage military spouses to apply.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is $17.00 - $25.65. The actual offer depends on experience, education, geography, and other factors. This position may be eligible for bonuses or incentives.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs.

Great benefits for great people:

• Affordable medical plans, 401(k) with matching, employee stock purchase plan
• No-cost wellness and support programs, including screenings, tobacco cessation, weight management, counseling, and financial coaching
• Benefits addressing diverse needs, including paid time off, flexible schedules, family leave, dependent care, tuition assistance, and more

For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/08/2025

Qualified applicants with arrest or conviction records will be considered per laws.