Bilingual Client Success & Support Specialist

Fintech; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer Matched 401K

Company Paid Medical Insurance Option

Company Paid Dental Insurance

Company Paid Vision Insurance

Company Paid Disability Insurance

Company Paid Life and AD&D

18 Paid Vacation Days

Six Paid Holidays

Employee Recognition Programs

Incentive Compensation

Community Outreach Opportunities

Business Casual Dress Code

Job summary

Fintech in Tampa, Florida is seeking a Bilingual Client Support Specialist to manage client relationships and ensure clients understand and use our full product suite. The role combines client support, problem-solving, and financial operations assistance.

Responsibilities include handling calls and emails, invoicing, returns processing, and contributing to SOPs and training materials to improve client experience. Fluency in Spanish and strong communication are required.

Qualifications

• 1 to 3 years of client service experience.
• Fluent Spanish verbal and written communication.
• People-oriented and client-focused.
• Problem analysis and problem-solving.
• Proficiency in Word, Excel, PowerPoint, Outlook.

Responsibilities

• Respond to client calls and emails in a timely manner.
• Process invoicing and bank account changes.
• Handle returns with client communication and follow-up.
• Educate clients on Fintech products and processes.
• Document and escalate complex client issues as needed.

Skills

Client service

Spanish communication

Interpersonal skills

Problem solving

Organizational skills

Time management

Independent worker

Attention to detail

Tools

Windows

Word

Excel

PowerPoint

Outlook

Job description

Fintech in Tampa, Florida is seeking a Bilingual Client Support Specialist to manage client relationships and ensure clients understand and use our full product suite. The role combines client support, problem-solving, and financial operations assistance.

Responsibilities include handling calls and emails, invoicing, returns processing, and contributing to SOPs and training materials to improve client experience. Fluency in Spanish and strong communication are required.