Client Support Specialist

Fintech; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer Matched 401K

Company Paid Medical Insurance Option

Company Paid Dental Insurance

Company Paid Vision Insurance

Company Paid Disability Insurance

Company Paid Life and AD&D

18 Paid Vacation Days

Six Paid Holidays

Employee Recognition Programs

Incentive Compensation

Community Outreach Opportunities

Business Casual Dress Code

Job summary

Fintech in Tampa, Florida is seeking a Bilingual Client Support Specialist to manage client relationships and ensure clients understand and use our full product suite. The role combines client support, problem-solving, and financial operations assistance.

Responsibilities include handling calls and emails, invoicing, returns processing, and contributing to SOPs and training materials to improve client experience. Fluency in Spanish and strong communication are required.

Qualifications

• 1 to 3 years of client service experience.
• Fluent Spanish verbal and written communication.
• People-oriented and client-focused.
• Problem analysis and problem-solving.
• Proficiency in Word, Excel, PowerPoint, Outlook.

Responsibilities

• Respond to client calls and emails in a timely manner.
• Process invoicing and bank account changes.
• Handle returns with client communication and follow-up.
• Educate clients on Fintech products and processes.
• Document and escalate complex client issues as needed.

Skills

Client service

Spanish communication

Interpersonal skills

Problem solving

Organizational skills

Time management

Independent worker

Attention to detail

Tools

Windows

Word

Excel

PowerPoint

Outlook

Job description

Join Fintech in Tampa, Florida as a Bilingual Client Support Specialist!

The Bilingual Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Bilingual Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions:

• Ensure all client calls and email requests are responded to appropriately and on a timely basis
• Timely processing of manual invoicing and bank account changes per department standards
• Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
• Maintain knowledge of Fintech policies, products, services, and internal procedures
• Educate clients on the Fintech website and processes
• Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
• Assist with updating SOPs and creating training documentation for internal and external use
• Keep management apprised of critical client situations
• Promote positive interactions with all Fintech business units
• Ensure positive client experience through high quality service both written and verbal
• Respond to and resolve complex issues through incident recognition, research and resolution
• Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

• 1 to 3 years of client service experience
• Excellent verbal and written communication in Spanish required
• Positive Interpersonal skills
• Excellent verbal and written communication skills
• People-oriented and client-focused
• Problem analysis and problem-solving
• Solution knowledge
• Strategic thinking
• Detail-oriented
• Exceptional organizational skills and the ability to prioritize assignments
• Ability to produce results quickly
• Motivated, independent, able to work under pressure and meet deadlines
• Must be fluent Windows user with a basic understanding of database operation
• Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
• Project Management and ACH processing a plus
• Experience in helpdesk or ticketing system a plus

Our Benefits:

• Employer Matched 401K
• Company Paid Medical Insurance Option for Employee and Dependent Children
• Company Paid Dental Insurance for Employee
• Company Paid Vision Insurance for Employee
• Company Paid Long and Short-Term Disability
• Company Paid Life and AD&D Insurance
• 18 Paid Vacation Days a Year
• Six Paid Holidays
• Employee Recognition Programs
• Incentive Compensation
• Community Outreach Opportunities
• Business Casual Dress Code

About Fintech:

For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.

Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.