Bilingual Client Success & Support Specialist

Fintech; Tampa (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer matched 401K

Company paid medical insurance for EMP

Company paid dental insurance for EMP

Company paid vision insurance for EMP

Paid vacation 18 days

Six paid holidays

Employee recognition programs

Incentive compensation

Community outreach opportunities

Business casual dress code

Descripción de la vacante

Fintech in Tampa, FL is seeking a bilingual Client Support Specialist to manage client relationships, resolve issues, and educate clients on our products and services. This role combines client support, financial operations assistance, and technical helpdesk tasks to deliver excellent service.

Requirements include 1–3 years in client service, fluent Spanish, and strong communication. We offer a robust benefits package and a dynamic team environment in a fast-growing fintech company.

Formación

• 1 to 3 years of client service experience.
• Excellent verbal and written communication in Spanish required.
• Positive interpersonal skills and client-focused mindset.
• Proficiency with Windows and common software (Word/Excel/Outlook).
• Experience with helpdesk or ticketing systems is a plus.

Responsabilidades

• Respond to client calls and email requests promptly and professionally.
• Process manual invoicing and bank account changes per standards.
• Handle monetary and non-monetary returns with client communication, tracking, and follow-up.
• Educate clients on Fintech policies, products, and processes.
• Suggest system enhancements to improve efficiency in client support.
• Update SOPs and create training documentation for internal/external use.
• Escalate critical client situations and keep management informed.
• Maintain knowledge of Fintech offerings and cross-unit collaboration.

Conocimientos

Client service

Verbal communication

Spanish fluency

Herramientas

Excel

Outlook

Word

PowerPoint

Helpdesk system

Database basics

Descripción del empleo

Fintech in Tampa, FL is seeking a bilingual Client Support Specialist to manage client relationships, resolve issues, and educate clients on our products and services. This role combines client support, financial operations assistance, and technical helpdesk tasks to deliver excellent service.

Requirements include 1–3 years in client service, fluent Spanish, and strong communication. We offer a robust benefits package and a dynamic team environment in a fast-growing fintech company.