Bilingual Client Success Specialist

Visual Lease; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Paid time off

On-site fitness center

Job summary

Visual Lease is currently seeking a Bilingual Client Service Specialist to enhance client satisfaction and deliver exceptional service. The ideal candidate must be fluent in English and Spanish, possess a Bachelor's degree, and have at least 2 years of experience in customer service.

This role includes responding to customer inquiries, resolving issues, and working collaboratively with various teams while maintaining high professional standards. Benefits such as comprehensive healthcare coverage, 401(K) matching, and tuition reimbursement are offered.

Qualifications

• Fluent in English & Spanish, both written and verbal communication.
• 2 years of customer service experience providing excellent care.
• Strong interest or experience in real estate.

Responsibilities

• Receive inbound customer service calls and ensure timely issue resolution.
• Deliver first-time resolution with quality and professionalism.
• Support sales colleagues to ensure high standard of customer service.

Skills

Bilingual communication (English & Spanish)

Customer service

Problem-solving

Education

Bachelor’s Degree from an accredited university

Tools

MS Office

Job description

Visual Lease is currently seeking a Bilingual Client Service Specialist to enhance client satisfaction and deliver exceptional service. The ideal candidate must be fluent in English and Spanish, possess a Bachelor's degree, and have at least 2 years of experience in customer service.

This role includes responding to customer inquiries, resolving issues, and working collaboratively with various teams while maintaining high professional standards. Benefits such as comprehensive healthcare coverage, 401(K) matching, and tuition reimbursement are offered.