Bilingual Client Services Officer — Remote (NM)

Enterprise Bank & Trust; Santa Fe (NM); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Enterprise Bank & Trust in Santa Fe, NM is seeking a Client Service Officer who is bilingual in Spanish and capable of handling a high-volume call and email workload. The role supports deposits, loans, and online banking tasks, while assisting lobby staff with banking functions and client requests.

The position is remote/hybrid eligible with a schedule that includes 9am-6pm MT and occasional Saturday coverage.

Qualifications

• Minimum two years' experience in the financial services industry or a combination of relevant experience.
• Previous banking experience preferred
• High school diploma or general education degree (GED) or equivalent

Responsibilities

• Respond to heavy call volumes, addressing all customer needs
• Perform loan transactions, payments, deposit account transfers, and deposit adjustments
• Service all debit card requests and maintenance, including troubleshooting denied transactions and determining fraudulent situations
• Respond to email and secure messaging inquiries, including stop payments and address changes
• Actively researches internal and external client requests and performs timely follow up
• Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
• Assist banking associates with system navigation and maintenance needs, along with resolving client issues
• Perform other duties as assigned

Skills

Bilingual in Spanish

Customer service

Verbal and written communication

Team-oriented

Detail-oriented

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Enterprise Bank & Trust in Santa Fe, NM is seeking a Client Service Officer who is bilingual in Spanish and capable of handling a high-volume call and email workload. The role supports deposits, loans, and online banking tasks, while assisting lobby staff with banking functions and client requests.

The position is remote/hybrid eligible with a schedule that includes 9am-6pm MT and occasional Saturday coverage.