Hybrid Bilingual Client Service Officer (Spanish)

Enterprise Bank & Trust; Los Alamos (NM); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Enterprise Bank & Trust in New Mexico seeks a Client Service Officer who is bilingual in Spanish to deliver outstanding customer service. You will handle inbound calls and emails, support deposit and loan service requests, and assist lobby staff with banking tasks in a hybrid/remote eligible NM role.

Strong communication, teamwork, and multitasking are essential as you resolve issues, process transactions, and guide clients through online banking features.

Qualifications

• Bilingual in Spanish required.
• Minimum two years' experience in financial services.
• High school diploma or GED.
• Proficiency with Microsoft Word and Excel.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Team-oriented with good judgment.

Responsibilities

• Respond to heavy call volumes and address customer needs.
• Process loan transactions, deposits, transfers, and adjustments.
• Handle debit card requests and troubleshoot issues.
• Respond to emails and secure messages including stop payments.
• Research client requests and follow up promptly.
• Assist clients with online banking and mobile features.
• Support banking staff with system navigation and maintenance.
• Perform other duties as assigned.

Skills

Bilingual in Spanish

Customer service

Communication skills

Teamwork

Detail-oriented

Multitasking

Flexibility

Initiative

Education

High school diploma or GED

Two years' financial services experience

Tools

Microsoft Word

Excel

Job description

Enterprise Bank & Trust in New Mexico seeks a Client Service Officer who is bilingual in Spanish to deliver outstanding customer service. You will handle inbound calls and emails, support deposit and loan service requests, and assist lobby staff with banking tasks in a hybrid/remote eligible NM role.

Strong communication, teamwork, and multitasking are essential as you resolve issues, process transactions, and guide clients through online banking features.