Client Service Officer - Bilingual (Hybrid/Remote Eligible NM Only)

Enterprise Bank & Trust; Los Alamos (NM); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Enterprise Bank & Trust in New Mexico seeks a Client Service Officer who is bilingual in Spanish to deliver outstanding customer service. You will handle inbound calls and emails, support deposit and loan service requests, and assist lobby staff with banking tasks in a hybrid/remote eligible NM role.

Strong communication, teamwork, and multitasking are essential as you resolve issues, process transactions, and guide clients through online banking features.

Qualifications

• Bilingual in Spanish required.
• Minimum two years' experience in financial services.
• High school diploma or GED.
• Proficiency with Microsoft Word and Excel.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Team-oriented with good judgment.

Responsibilities

• Respond to heavy call volumes and address customer needs.
• Process loan transactions, deposits, transfers, and adjustments.
• Handle debit card requests and troubleshoot issues.
• Respond to emails and secure messages including stop payments.
• Research client requests and follow up promptly.
• Assist clients with online banking and mobile features.
• Support banking staff with system navigation and maintenance.
• Perform other duties as assigned.

Skills

Bilingual in Spanish

Customer service

Communication skills

Teamwork

Detail-oriented

Multitasking

Flexibility

Initiative

Education

High school diploma or GED

Two years' financial services experience

Tools

Microsoft Word

Excel

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title: Client Service Officer - Bilingual (Hybrid/Remote Eligible NM Only)

Job Description:

Shift is 9am-6pm MT Monday-Friday with 3 Saturdays a quarter 8am-12pm MT.
Position is remote/hybrid eligible.

Summary:

Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.

Essential Duties and Responsibilities:

• Respond to heavy call volumes, addressing all customer needs
• Perform loan transactions, payments, deposit account transfers, and deposit adjustments
• Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
• Respond to email and secure messaging inquiries, including stop payments and address changes
• Actively researches internal and external client requests, and performs timely follow up
• Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
• Assist banking associates with system navigation and maintenance needs, along with resolving client issues
• Perform other duties as assigned

Qualifications:

• Bilingual in Spanish
• Strong commitment to customer service
• Excellent verbal, written and telephone communication skills
• Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
• Detail-oriented
• Demonstrate flexibility, versatility, commitment and good judgement
• Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
• Initiative to rectify client issues, utilizing vendors and manuals

Supervisory Responsibilities:

• None

Education and/or Experience:

• Minimum two years' experience in the financial services industry or a combination of relevant experience.
• Previous banking experience preferred
• High school diploma or general education degree

Computer and Software Skills:

• Skilled in operation of a personal computer and mobile devices
• Microsoft Word and Excel
• Proficiency in navigating multiple banking systems

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please clickHERE.