Bilingual Client Services Lead | Intake & Quality Steward

Mama's Kitchen; San Diego (CA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid sick leave

Paid holidays

Employer contributes to premiums

Job summary

Mama’s Kitchen seeks a Bilingual Client Services Lead Coordinator to oversee client enrollments, verify benefits, complete authorizations and enrollments for referred clients. You will guide Client Services Coordinators and ensure data accuracy across databases in a collaborative, ethics-driven environment.

The role emphasizes processing referrals, maintaining documentation, and delivering high-quality client support within an open, mission-driven team

Qualifications

• 2.2 years of experience in social services or related field.
• Ability to learn new software applications.
• Strong understanding of cultural competency with the target population.
• Good communication and interpersonal skills; ability to speak concisely to clients and referral partners.
• Ability to achieve thoroughness and accuracy in tasks.
• Organized with confidential client material.
• Must be dependable and self-motivated.
• Ability to work in a multi-person, multi-activity space.
• Be able to lift 25 pounds.

Responsibilities

• Provide day-to-day support to clients.
• Screen client eligibility for services.
• Conduct intake assessments and surveys.
• Document clients and dependents information into related databases.
• Review data kept in software to ensure accuracy.
• Process documents submitted by applicants.
• Maintain client documentation and all encounters according to organization standards.
• Track client information, files and forms in a confidential manner.
• Initiate outreach and missed deliveries procedures, as needed.
• Maintain relationships with case managers and health care provider referral sources; educate them on Mama3s Kitchen services and accept new referrals.
• Employ good communication skills and diplomacy in interfacing with staff, board members, volunteers, and donors.
• Honoring agency policies and procedures.

Skills

Social services experience

Software proficiency

Cultural competency

Communication skills

Attention to detail

Organizational skills

Dependable

Multi-tasking

Physical ability (lift 25 lbs)

Job description

Mama’s Kitchen seeks a Bilingual Client Services Lead Coordinator to oversee client enrollments, verify benefits, complete authorizations and enrollments for referred clients. You will guide Client Services Coordinators and ensure data accuracy across databases in a collaborative, ethics-driven environment.

The role emphasizes processing referrals, maintaining documentation, and delivering high-quality client support within an open, mission-driven team