Bilingual Client Advocate & Intake Coordinator

Catholic Charities Diocese of Palm Beach, Inc.; West Palm Beach (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Catholic Charities Diocese of Palm Beach, Inc. seeks a bilingual administrative assistant to support client services at two Florida locations. The role focuses on intake, scheduling, and records management, ensuring access to programs and referrals for clients in need.

Responsibilities include greeting clients, processing intakes, and coordinating with staff to deliver services aligned with Birthline/Lifeline standards and policies. Fluency in English and Spanish is required.

Qualifications

• Associate degree or relevant office experience.
• Fluent in English and Spanish (spoken/written).
• Experience with client intake and scheduling.
• Knowledge of eKyros database preferred.
• Pro-life work experience or commitment.

Responsibilities

• Attend to client needs in the West Palm Beach and Boynton Beach locations.
• Schedule client appointments and send reminders.
• Admit clients into the program and manage intakes.
• Provide information, referrals, and education.
• Maintain orderly client records and respond to inquiries.
• Greet clients and provide receptionist support.
• Consult supervisor when unusual problems arise.

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

Customer service

Education

Associate degree

Tools

eKyros

Job description

Catholic Charities Diocese of Palm Beach, Inc. seeks a bilingual administrative assistant to support client services at two Florida locations. The role focuses on intake, scheduling, and records management, ensuring access to programs and referrals for clients in need.

Responsibilities include greeting clients, processing intakes, and coordinating with staff to deliver services aligned with Birthline/Lifeline standards and policies. Fluency in English and Spanish is required.