Bilingual Client Services & Intake Specialist

Feeding South Florida; Pembroke Park (FL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K matching contribution

Paid Time Off (PTO)

Job summary

Feeding South Florida is seeking a Client Services Administrator to be the first contact for families seeking food assistance and to manage referrals. The role includes intake, scheduling appointments, and assisting with government benefits applications during peak times.

Hourly compensation ranges from $19.00 to $21.00. Strong bilingual English/Spanish skills, organization, and communication abilities are required. This office-based position supports outreach and reporting across FSF programs.

Qualifications

• High School Diploma or equivalent education required.
• Bilingual English/Spanish.
• Ability to maintain a pleasant and calm demeanor under pressure in a fast-paced environment.
• Excellent organizational skills, with attention to detail.
• Ability to communicate effectively via e-mail, written correspondence and phones.
• Excellent computer skills; type 50 WPM; schedule video conferences using Teams, Zoom, etc.
• Working knowledge of MS Suite; Excel, Word, SharePoint, PowerPoint.
• Experience with at-risk populations and compassionate service.
• Strong moral compass, impartiality, and discretion.
• Strong written and verbal communication; public speaking and instruction abilities.
• Positive attitude, flexibility, and good sense of humor.
• Must have access to reliable transportation.

Responsibilities

• Answer incoming phone calls and handle all inbound referrals to provide food assistance.
• Use Case Management Software to complete intake, track assistance, coordinate referrals, and run reports.
• Collect grant and demographic information for reports and ensure timely submission.
• Educate clients about FSF services including Senior Programs, Children Programs, Nutrition Education, and Job Training.
• Refer clients to community partners for additional services and ongoing food assistance.
• Screen clients for eligibility and schedule appointments.
• Maintain positive relationships with clients, partners, agencies, and volunteers.
• Assist management as necessary.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Clear spoken communication

MS Office / Suite

Excel

Word

SharePoint

PowerPoint

Team coordination

Transportation access

Education

High School Diploma or equivalent

Tools

MS Teams

Zoom

Job description

Feeding South Florida is seeking a Client Services Administrator to be the first contact for families seeking food assistance and to manage referrals. The role includes intake, scheduling appointments, and assisting with government benefits applications during peak times.

Hourly compensation ranges from $19.00 to $21.00. Strong bilingual English/Spanish skills, organization, and communication abilities are required. This office-based position supports outreach and reporting across FSF programs.