Bilingual Client Services & Front Desk Coordinator

Loaves & Fishes Community Services; Naperville (IL); On-site; USD 19,321,000 - 27,518,000; Full time

Job summary

Loaves & Fishes Community Services seeks a Client Services Coordinator to be the first contact for clients, volunteers, donors, and visitors. The role manages front desk operations, delivers exceptional customer service, supports intake and referrals, and coordinates across departments.

Responsibilities include greeting clients, scheduling CARES appointments, maintaining materials, supervising front desk volunteers, and ensuring a welcoming reception area while following agency procedures for

Qualifications

• Excellent verbal communication skills; bilingual in Spanish preferred.
• Previous customer service experience preferred.
• High School diploma or GED required.
• Strong organizational skills.
• Proficient with computers and Microsoft Office.
• Ability to multi-task and maintain professionalism.

Responsibilities

• Greet and assist clients and visitors; answer calls and emails promptly.
• Schedule CARES program appointments and manage daily check-ins.
• Maintain front desk materials and keep reception area organized across the day.
• Train, supervise, and support front desk volunteers; assist with intake and referrals.
• Review and reconcile client documents and ensure accurate record keeping.

Skills

Verbal communication

Spanish bilingual

Customer service

Organizational skills

Computer literacy

Multi-tasking

Dependable

In-person availability

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Loaves & Fishes Community Services seeks a Client Services Coordinator to be the first contact for clients, volunteers, donors, and visitors. The role manages front desk operations, delivers exceptional customer service, supports intake and referrals, and coordinates across departments.

Responsibilities include greeting clients, scheduling CARES appointments, maintaining materials, supervising front desk volunteers, and ensuring a welcoming reception area while following agency procedures for