Client Services Coordinator

Loaves & Fishes Community Services; Naperville (IL); On-site; USD 19,321,000 - 27,518,000; Full time

Job summary

Loaves & Fishes Community Services seeks a Client Services Coordinator to be the first contact for clients, volunteers, donors, and visitors. The role manages front desk operations, delivers exceptional customer service, supports intake and referrals, and coordinates across departments.

Responsibilities include greeting clients, scheduling CARES appointments, maintaining materials, supervising front desk volunteers, and ensuring a welcoming reception area while following agency procedures for

Qualifications

• Excellent verbal communication skills; bilingual in Spanish preferred.
• Previous customer service experience preferred.
• High School diploma or GED required.
• Strong organizational skills.
• Proficient with computers and Microsoft Office.
• Ability to multi-task and maintain professionalism.

Responsibilities

• Greet and assist clients and visitors; answer calls and emails promptly.
• Schedule CARES program appointments and manage daily check-ins.
• Maintain front desk materials and keep reception area organized across the day.
• Train, supervise, and support front desk volunteers; assist with intake and referrals.
• Review and reconcile client documents and ensure accurate record keeping.

Skills

Verbal communication

Spanish bilingual

Customer service

Organizational skills

Computer literacy

Multi-tasking

Dependable

In-person availability

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Summary:

The Client Services Coordinator is the first point of contact for clients, volunteers, donors, and visitors. This role manages front desk operations, provides exceptional customer service, supports client intake and referrals, and ensures smooth communication across departments. The Client Services Coordinator also trains and supervises front desk volunteers and maintains accurate records and resource materials to support agency programs.

Key Responsibilities:

Client & Visitor Services

• Greet and assist clients and visitors; answer questions, calls, voicemails, and emails in a timely, courteous manner
• Schedule CARES programs appointments and manage daily appointment check-ins
• Share accurate information about programs, services and eligibility
• Train, supervise, and support front desk volunteers to ensure consistent and welcoming service
• Maintain a clean, organized, and client-friendly reception area; follow agency procedures for building access and emergencies
• Deliver prompt and professional responses as a first touchpoint for client support

Program & Administrative Support

• Maintain updated flyers, forms and other client-facing materials (print and digital) across the reception and waiting areas
• Monitor and restock front desk and registration area supplies; notify supervisor when items need replenishment
• Collect, file, and organize food program proxy forms and client documents accurately
• Provide administrative support for CARES programs which includes intake, gathering documentation, payment coordination and client follow-up as needed

Referral & Data Management

• Manage referrals through closed-loop referral systems and follow up to ensure service connections
• Review and reconcile food program logs and administrative sheets with client database for accurate outcome reporting

Job Requirements:

• Excellent verbal communication skills and Spanish bi-lingual preferred
• Previous customer service experience preferred
• High School diploma or GED
• Excellent organizational skills
• Computer and Microsoft Office skills
• Ability to multi-task
• Well-groomed appearance and positive attitude
• In-person, not remote/no work from home opportunity
• Must be dependable
• Ability to lift and carry 20 lbs.

Schedule:

As needed, per availability

Pay - From $17, based on experience

Loaves & Fishes Community Services is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants protected by law are encouraged to apply.