Bilingual Client Services Coordinator — Immigration Law

Environmental Law Alliance Worldwide; Coral Gables (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage (90% premium)

Dental & Vision fully covered

Disability & Life Insurance

Gym membership discount

PTO 14 days

10+ paid holidays

Friday lunches

401(k) with 4% match

In-house training & mentorship

Job summary

Konare Law seeks a detail-oriented office coordinator fluent in English and Spanish to join our immigration practice. You will greet clients, manage multi-line calls, schedule appointments, and support billing while maintaining strict confidentiality.

Prior office and customer service experience is essential for handling sensitive information with discretion. You will coordinate retainer processes, update client records, and ensure timely follow-up with potential clients, contributing to a

Qualifications

• Bilingual fluency in English and Spanish (spoken and written)
• High school diploma or equivalent
• 2+ years in a professional office setting
• 2+ years of customer service experience
• Comfort handling sensitive client information with discretion

Responsibilities

• Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation
• Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up
• Follow up with potential clients on a 30-day cycle
• Prepare retainer agreements and quotes following firm guidelines (attorney-supervised)
• Collect retainer down-payments during client onboarding
• Update client records with payments, balances, and contact information
• Schedule meetings, consultations, and appointments
• Handle mail, deliveries, and email correspondence
• Open and close the office; keep the front area welcoming and stocked
• Process invoices and support billing accuracy
• Maintain strict client confidentiality at all times
• Bilingual English/Spanish communication and professional discretion in handling sensitive information

Skills

Bilingual fluency English/Spanish

Customer service

Office experience

Education

High school diploma or equivalent

Job description

Konare Law seeks a detail-oriented office coordinator fluent in English and Spanish to join our immigration practice. You will greet clients, manage multi-line calls, schedule appointments, and support billing while maintaining strict confidentiality.

Prior office and customer service experience is essential for handling sensitive information with discretion. You will coordinate retainer processes, update client records, and ensure timely follow-up with potential clients, contributing to a