Bilingual Client Retention Specialist (English/Spanish)

Environmental Law Alliance Worldwide; Frederick (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental coverage

Disability Insurance

401(k) Employer Match

Friday Lunches

Job summary

Konare Law seeks a Retention Specialist (Bilingual English/Spanish) to ensure a seamless client experience by handling intake, quoting, and retainer management with professionalism and efficiency.

This role focuses on building strong client relationships, communicating clearly, greeting clients, scheduling consultations, maintaining accurate records in the case management system, and following up with leads to gauge readiness to retain services.

Qualifications

• High school diploma or equivalent required.
• Fluent in English and Spanish (spoken and written).
• Experience in client services, intake, sales, or customer service preferred.
• Proficiency with CRM systems, case management software, Microsoft Office, and digital communications.
• Ability to explain complex information clearly and professionally.

Responsibilities

• Act as the first point of contact for potential clients via phone, email, and online inquiries.
• Schedule consultations and manage attorney availability using firm calendar systems.
• Maintain accurate client records in the firm’s case management system.
• Greet clients virtually or in person and prepare them for initial consultations.
• Follow up with leads to monitor engagement and readiness to retain services.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Attention to detail

Communication

Education

High school diploma

Tools

CRM systems

Case management software

Microsoft Office

Job description

Konare Law seeks a Retention Specialist (Bilingual English/Spanish) to ensure a seamless client experience by handling intake, quoting, and retainer management with professionalism and efficiency.

This role focuses on building strong client relationships, communicating clearly, greeting clients, scheduling consultations, maintaining accurate records in the case management system, and following up with leads to gauge readiness to retain services.