Bilingual Client Service Analyst (English/Portuguese)

JPMorgan Chase & Co.

Tampa (FL)

Sur place

USD 55 000 - 75 000

Plein temps

Il y a 4 jours

Soyez parmi les premiers à postuler

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

JPMorganChase is seeking a Client Service Delivery Analyst to handle client inquiries, troubleshoot issues, and identify opportunities to refer services based on client needs. You will apply product knowledge to resolve concerns and strengthen client relationships while collaborating with internal stakeholders and supporting fraud prevention efforts.

The role requires fluency in English and Portuguese, with hours from 8:00am to 9:00pm EST and a flexible 9-hour schedule.

Qualifications

Knowledge or equivalent expertise in customer service operations, with a focus on troubleshooting.
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
Fluent in English and Portuguese languages (written, verbal, reading) communications.

Responsabilités

Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.