Bilingual Client Relations Specialist (Banking)

National Bank of Canada; Naples (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Natbank, a U.S.-based subsidiary of National Bank of Canada, is seeking a Client Relationship Representative for a temporary 6-month contract at our Naples branch. You will develop personalized client relationships, support everyday banking tasks, and help guide clients to the right banking solutions.

The role emphasizes service excellence, product promotion, and collaboration with teammates. Requirements include a college degree (preferred) and 1–2 years in customer service, with strong

Qualifications

• College degree preferred.
• 1–2 years of customer service experience.
• Ability to interact with various levels of management.
• Proficiency with computer systems and digital tools.

Responsibilities

• Build and maintain strong, personalized relationships with clients to deliver an exceptional banking experience.
• Support a variety of daily banking and transactional activities while ensuring accuracy and efficiency.
• Identify client needs and refer them to the appropriate banking specialist or resource.
• Promote the Bank’s products, services, and digital solutions, and guide clients toward options that best meet their financial needs.
• Educate clients and stakeholders on the features, benefits, policies, and procedures related to the Bank’s products and services.
• Respond promptly and professionally to client inquiries, requests, and concerns through various communication channels.
• Coordinate referrals and follow up on client requests to ensure seamless service delivery.
• Resolve client issues and concerns in a professional manner, striving to achieve the highest level of customer satisfaction.
• Demonstrate initiative and a proactive approach by identifying opportunities to improve processes, service quality, and operational efficiency.
• Ensure adherence to all Bank policies, procedures, regulatory requirements, and compliance standards.

Skills

Brand Ambassadorship

Client-focused

Detail-oriented

Digital literacy

Driving Results

Empathy

Learning Agility

Oral Communication

Teamwork

Education

College degree preferred

Job description

Natbank, a U.S.-based subsidiary of National Bank of Canada, is seeking a Client Relationship Representative for a temporary 6-month contract at our Naples branch. You will develop personalized client relationships, support everyday banking tasks, and help guide clients to the right banking solutions.

The role emphasizes service excellence, product promotion, and collaboration with teammates. Requirements include a college degree (preferred) and 1–2 years in customer service, with strong