Bilingual Client Intake & Front Desk Specialist – El Paso

Law Office of Bryan Fagan; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K - with matching up to 5%

Medical Insurance

Dental insurance

Health insurance

Vision insurance

Life Insurance

Long & Short Term Disability Insurance

Job summary

The Law Office of Bryan Fagan is seeking an organized Intake Specialist/Receptionist for our El Paso office. You will be the first point of contact for clients, collecting case information and guiding new inquiries into our system with accuracy and courtesy.

A proactive communicator with data-entry accuracy and the ability to learn common legal terminology will thrive in this role. Experience with high-volume calls and bilingual Spanish is preferred.

Qualifications

• 2+ years of experience in intake/coordinator or high-volume receptionist or customer service role.
• Experience handling high-volume calls.
• Proficient in data entry and basic legal terminology.
• Bilingual in Spanish preferred.

Responsibilities

• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone or in-person.
• Gather data from inquiries to qualify potential new clients.
• Prepare necessary reports.
• Scan documents
• Prepare documents
• Handle high volume incoming and outgoing calls
• Follow script to gather information from callers
• Enter information into an online system
• Front desk reception responsibilities required.
• Gather reports at the end of the shift

Skills

Intake experience

High-volume call handling

Data entry

Customer service

Bilingual Spanish

Job description

The Law Office of Bryan Fagan is seeking an organized Intake Specialist/Receptionist for our El Paso office. You will be the first point of contact for clients, collecting case information and guiding new inquiries into our system with accuracy and courtesy.

A proactive communicator with data-entry accuracy and the ability to learn common legal terminology will thrive in this role. Experience with high-volume calls and bilingual Spanish is preferred.